Returns & Refunds Policy

Thank you for choosing RUCHI Beds. We value your purchase and strive to provide high-quality products and excellent customer service. We also understand that circumstances may change, so we have outlined our Returns & Refunds Policy below for your convenience.

Returns & Refund Eligibility

We offer returns and refunds within 30 days of delivery for eligible items. To initiate a return, please contact our customer support team before the 30-day period expires.

Non-Returnable & Non-Refundable Items

Please note that the following items cannot be returned or refunded under any circumstances:

Custom-made or bespoke products
Non-standard bed sizes or headboards
Custom mattress sizes
Any item manufactured to the customer’s specific requirements

As these products are made specifically for you, the 30-day return policy and trial period do not apply.

Important Return Information

A £100 collection fee applies to all approved returns arranged by RUCHI Beds.
For example, if an item purchased for £500 is returned in acceptable condition, the refund issued will be £400 after deduction of the collection fee.

Please note:

Original delivery charges are non-refundable.
Customers may alternatively arrange their own return courier if preferred.

Condition of Returned Items

Returned items must be in reasonable condition. If a returned item shows signs of damage, misuse, staining, torn fabric, structural damage, or excessive wear, we reserve the right to deduct up to 70% of the refund amount to cover repair or replacement costs.

Delivery Requirements

Please ensure that someone is available to receive the delivery on the agreed delivery date and time.

If delivery is missed, additional redelivery charges will apply.

Damaged Items on Delivery

We take every precaution to ensure your order arrives in perfect condition.

Upon delivery, customers are asked to sign to confirm that the goods have arrived without visible damage.

If any issue is discovered after unpacking, you must notify us within 48 hours of delivery via email, telephone, or our support page.

Unfortunately, claims reported after 48 hours may not qualify for a refund or exchange.

Order Cancellations

Orders may be cancelled for a full refund up to 3 working days before the scheduled delivery date, with a cancellation cut-off time of 12:00 PM.

Example:

If delivery is scheduled for Friday the 6th, cancellation must be requested by Tuesday the 2nd before 12:00 PM.
If delivery is scheduled for Monday, cancellation must be requested by Wednesday before 12:00 PM, as weekends are not considered working days.

Late Cancellations

If an order is cancelled after the 12:00 PM cut-off:

A £100 cancellation fee will apply
Any delivery charges paid are non-refundable

Change of Mind Returns

If you change your mind after purchase, we are happy to assist, subject to the following conditions:

A £100 collection fee applies to all change-of-mind returns.
Original delivery charges are non-refundable.

Exchanges

If you wish to exchange an item for a different size, colour, or model:

A £100 fee will apply to cover the collection and delivery of the replacement item.

If the Item Does Not Fit

Customers are responsible for ensuring that all purchased items will fit through entrances, hallways, staircases, lifts, and into the intended room before placing an order.

If the item cannot be delivered due to access or size restrictions:

Redelivery charges will apply
If the order is cancelled, a £100 fee will apply
Delivery charges remain non-refundable

Access Restrictions

Please inform us in advance of any delivery access restrictions, including but not limited to:

Limited parking
Narrow entrances or hallways
Restricted building access
Upper-floor deliveries without lift access

Failure to disclose access restrictions may result in a failed delivery. In such cases:

Redelivery charges will still apply
Original delivery charges will not be refunded

Please note that our delivery team can carry items up to 2 floors (2 flights of stairs). Where lift access is available and the items fit safely inside the lift, we will use the lift to complete the delivery.

Professional Assembly Service

If you have selected our professional assembly service, our team will:

Deliver the items to your chosen room
Unpack the items
Assemble the bed where assembly service has been purchased

Please note:

Packaging materials are not removed or disposed of by our team.
We strongly recommend retaining all original packaging in case a return is required.

Returns After Assembly

If you wish to return an assembled item:

The bed and all related items must be fully dismantled and securely repackaged prior to collection.

If the item is not dismantled and properly packaged at the time of collection:

Additional charges may apply
Collection may be refused

Before arranging collection, customers must provide clear photographs showing the items dismantled and safely packaged.

Replacement Packaging

If original packaging is no longer available:

Please contact us via email to request replacement packaging.
Replacement packaging can be arranged for next-available-day delivery, subject to an additional charge.

Collections & Redeliveries

For all scheduled collections or redeliveries, cancellations must be made no later than 12:00 PM, 2 working days prior to the arranged date.

Refund Processing

Once the returned item has been received and inspected, and confirmed to be in acceptable condition, your refund will be processed promptly.

Refunds will be issued using the original payment method used at the time of purchase.

Please allow up to 7 working days for the refunded amount to appear in your account after processing.

Contact Us

If you have any questions regarding returns, refunds, deliveries, or exchanges, our customer support team is here to assist you.

Please contact us via:

Email
Telephone
The Help & Support section on our website